Click on the email link below and we will get back with you with an answer as soon as possible.
The files are available for download at the point of sale. As soon as your payment has been received by Paypal (which is immediately for credit card or Paypal accounts and 3-4 days when paying by e-check,) they will send you a link to retrieve your files.
When following the download instructions, be sure to specify the location where you would like the files to be saved. Otherwise, your computer chooses a temporary internet folder to save it in upon download.
On occasion the download process will corrupt files or be interrupted due to connectivity issues and your files might not have downloaded properly. In the event that this happens to you, simply email us
Our files are only available as a download. We strongly recommend that you make a backup copy of the Buckets you purchased, however in the event that you lose your files, simply notify us and we will send them to you by email.
This means that you are probably using an older version of Robomaster, the software program for the Craftrobo. You need to download the latest version 2.4. Email us, and we'll help you find the free download.
Email us, and we'll help you find the free download of the newest version.
While our files are multi layered and detailed, the cutting process is easy. In the PDF of instructions that come with each Bucket, we walk you through the process of cutting out each image and provide you with a photograph of the completed image for guidance. We are always available to assist you should you have any trouble cutting our files.
A number of things can cause your image to not cut completely through your paper. Check to make sure that you are selecting the proper paper thickness before cutting. Bazzill cardstock is often times too thick to cut on the first pass with the basic WB and CR machines. Try copying and pasting your image directly onto itself so it will cut twice. Also, inspect your cutting mat, if it has lots of grooves or gouges out of it, it may not cut completely through those areas.
All of our files and images are copyrighted and may not be sold, copied, altered or posted on any message boards. You may not alter our file and resell it. However, once you have cut the image from our files, you are free to do with it as you wish. You are entitled to sell cards or scrapbook pages with our cut images on them. If you publish anything that uses our files, please credit the Wishblading Well for the images used.
No, all of the fonts used in our files have been converted to paths and therefore they will cut whether you have that font installed on your computer or not.
If you do not want to purchase a complete bucket, you have the option of buying a Lil Bucket or an individual file. Lil Buckets are reasonably priced collections containing 6 images that coordinate with each other. Individual files are currently only available through Paypal email invoicing. Individual files sell for $1.99 each. Just email us and let us know what image(s) you are interested in purchasing and we will send you the invoice for the files.
Yes. We have the “Make a Wish” area of our website designed so that you can “drop in your penny” and request the types of files you desire. We will make every effort to incorporate your requests into our upcoming Bucket collections. Go make your wish!
Currently we offer gsd files to be used on the CraftRobo and Wishblade and Silhouette cutting systems, and we also KNK files for use on the Element and larger KNK cutting machines. We are in the process of converting our files to be compatible with the Pazzles machines, and also Adobe Illustrator. Email us if you would like to be notified when a certain type of file format is made available for purchase on our site.
Absolutely! The Silhouette is capable of cutting .gsd files and all of our collections come in this format.
The files you purchase from us are saved in a zipped folder with the extension .zip. Firefox will not recognize the zip extension when you try to save your files. Here's a quick tutorial to explain how to fix this problem! Click here to download.